Troubleshooting
Every Dirigible feature that changes how pages load lives in Dirigible Optimize, and the design never depends on it. So the quickest test is to switch it off.
Something looks or behaves wrong?
- Go to Plugins in the WordPress admin and click Deactivate under Dirigible Optimize.
- Check the page or feature again, logged out or in a private window. If it still looks the same, purge the cache first (see below).
- Reactivate Dirigible Optimize.
If the problem went away while Optimize was off, look for a matching card on Optimize Settings and check its box to put that WordPress feature back. If there's no matching checkbox, contact Dirigible support and say what changed.
Deactivating is safe: the site keeps its design and content. Images already converted to JPG stay JPG, WebP copies already removed stay removed, and PageSpeed results are kept. Daily PageSpeed tests and an unfinished WebP cleanup pause until you reactivate.
Cached pages may need a purge
Your host keeps copies of pages at its edge cache, for up to 30 days. Turning Optimize off or changing a setting doesn't always clear those copies, so visitors (and you, when logged out) can keep seeing the old version.
To see the change, purge the cache in your hosting dashboard (on Rocket.net, the site's CDN cache), or ask your host to purge it. Logged-in pages usually aren't cached, but they also load differently from what visitors see.
Common symptoms
| Symptom | Likely cause | Fix |
|---|---|---|
| A plugin feature works for you but not for visitors, or an app can't read the site | Public REST API access is blocked | Check Allow REST API access for logged-out users |
/feed/ shows "Feeds are disabled on this site." |
RSS feeds are off | Check Turn RSS feeds back on (for example, for RSS-to-email newsletters) |
| The admin or site shows English instead of the Site Language | Translations are off | Check Use the Site Language |
| The WordPress mobile app can't connect | XML-RPC logins are off | Deactivate Optimize while you use the app |
| A classic widget is missing from widget areas | Classic widgets are unregistered | Use a block instead, or deactivate Optimize |
| A pasted link doesn't turn into an embed | oEmbed discovery is off for unknown sites | Use a supported provider or an embed code |
| A Gravity Forms icon is missing for visitors | Form pages skip WordPress's icon font | Deactivate Optimize to confirm, then tell Dirigible support which form |
| A PNG upload came out as a JPG | Opaque PNGs are converted when smaller | Check Keep PNG and GIF uploads as they are, then upload it again |
| An uploaded photo is smaller than the original | Uploads over 2,400 pixels are shrunk | Pages never show more than 2,400 pixels. For a full-size download, upload the file inside a .zip |
| The PageSpeed card says Not running | No license, or the site isn't public | See Daily PageSpeed score |